Return Policy

RETURNS

We don't have any return policy. The item can't be returned once purchased & no refund will be issued. We can exchange

product in case you receive the wrong product. A refund can also be claimed in case you don't receive your item.

 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

 

In case you don't receive the package, contact us at terpenepuff@gmail.com

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 -7 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at terpenepuff@gmail.com

EXCHANGES (IF APPLICABLE)

We only replace items in case you receive the wrong product.  If you need to exchange it for the same item, send us an email at terpenepuff@gmail.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange


If you are approved, then your original item will be shipped as soon as possible.

SHIPPING

To exchange your product, you email us at terpenepuff@gmail.com. You will be responsible for paying for your own shipping costs for exchanging your item.


If you’ve done all of this and you still have not received your refund yet, please contact us at terpenepuff@gmail.com.